FAQ

General:

What is the turbobit.ls-team-international.ru file sharing system?

turbobit.ls-team-international.ru is a free net space where you may upload your files, store them, share your files with your friends by providing them links to your files, and download your friend's files using their links.

How long does the turbobit.ls-team-international.ru server keep the files?
  • For unregistered users, the maximum storage period is 7 days.
  • For registered users, storage time will be automatically added - 45 days starting from the moment of the most recent file download.
  • For Turbo Users, storage time will be automatically added - as many as 90 days starting from the moment of the most recent file download.

All files will be kept only if they comply with our rules and do not violate the laws of your country.

The above implies that as soon as any file containing data violating copyright or other law in any way is detected, it will be immediately removed from the service.

What file size may be uploaded?
  • For unregistered users, the maximum file size is only 200 MB.
  • For registered users, the maximum file size is 100 Gb. (from browser only up to 4Gb.)
  • For Turbo Users, the maximum file size is 100 Gb. (from browser only up to 4Gb.)
What’s Turbo Access?

This is advanced servises of our file sharing service, such as increased download speed, an upload resume after re-connection, direct link download, extended storage time, and other advantages.

What download speed will I have by becoming a Turbo User?

Download speed for a Turbo User is about 1GB per second, if your connection allows it.

How do I purchase Turbo Access?

To purchase Turbo Access, please follow the link: http://turbobit.ls-team-international.ru/turbo

I get paid for my Turbo access. What next?

Now you can use your account at turbobit.ls-team-international.ru or your Turbo access code for rapid downloads. If you are buying Turbo access using your turbobit.ls-team-international.ru registered account, you automatically authorizing your turbobit.ls-team-international.ru account with Turbo access with period of activity equal to period of bought Turbo access code. Every next purchase of Turbo access using this account will prolong that period of Turbo access with new period of bought Turbo access code. Every followed link to file that direct you to turbobit.ls-team-international.ru should start downloading with rapid downloading speed. If you are buying Turbo access without your turbobit.ls-team-international.ru registered account, you also can use it for rapid downloads. Follow link for downloading file at turbobit.ls-team-international.ru, then click Gold downloading and enter your Turbo access code in suitable field (Enter received code here) and press Login. You will be granted with premium download link to download with rapid speed. In case you have Turbo access code and you would like to use your account with Turbo access rights, just enter your Turbo access code while you are authorized at turbobit.ls-team-international.ru at and downloading any file at this site.

I have become a Turbo User, but your service does not recognize me as one. What is wrong?

Please make sure that your browser allows cookies. Make sure also that the software you are using does not block cookies (some Firewalls do).

What do I do if I receive no SMS or email message with my password?

Just do not panic! We will of course resend you your password — or give you your money back.
Please give our support team informationas as detailed as you can:

  • your mobile phone number or e-money account you used to make the payment
  • time mark when you sent the message
  • short number where you sent the message
  • your mobile phone provider
  • text of message has been sent and other information you think will be valuable.
Why is my download/upload speed low?

A low download or upload speed may be due to your provider’s settings. You can find out your settings by following this link.
If the file you are downloading is being downloaded by several users simultaneously, this may also result in a low download speed because our servers will distribute the load equally between users. To avoid this and gain download priority, you may either become a Turbo User or try downloading at a different time of the day.

I followed the link for file download and received a «FILE NOT FOUND» message. Why is this?

A «FILE NOT FOUND» message means that the file you are addressing was removed from our server.
There may be several reasons for this:

  • the file has been deleted by the user who had uploaded it
  • a copyright violation
  • storage time expiration
How much may I download from turbobit.ls-team-international.ru?

The total size of downloads is restricted by your provider’s settings and your user status on turbobit.ls-team-international.ru. If you are a free user, you may download about 5 GB a day if downloading continually, but note that free account speed is limited.

All users who have Turbo Access may enjoy the maximum download speed possible and download up to 25 GB a day, 300 GB per month.

I receive a message «Your IP reached connection limit, please try again in 500 (300, 200 etc.) seconds». What do I do to download the file?

turbobit.ls-team-international.ru aims at providing quality service to all users from all regions worldwide independent of the file size, of download time, or of the user’s browser or other settings.

To do this, we use Dynamic Download Splitting which helps us provide an equal download opportunity to all free users notwithstanding the file size. Turbo Users have the priority in download speed; other users are placed in a queue if they have same IP; first come first served.

The time you have to wait in line (the time specified in the message you receive from the Service, e. g. try again in 300 seconds) depends on several different things such as popularity of the file, the load of the server turbobit.ls-team-international.ru in you net zone, the time of the day etc, but the main factor is the file size.

The bigger the file you downloaded the last time before you requested the latest file from the same IP the longer you will have to wait. To reduce your waiting time, we recommend downloading small files first.

You may also change your IP and try downloading the file again, since it is your particular IP that reaches the connection limit.

I receive a message from your service stating that I am downloading a file at the moment or that I have reached download limit while I have not been downloading anything! What may be the reason for that?

Our service is checking your IP to keep download records. If you receive such a message while in fact you have not been downloading anything, it means that you are using a proxy employed by a lot of users simultaneously. You may not be using a proxy for your computer, but your provider may be employing a client’s transparent proxy.

You may check your IP by following this link.

How to solve this problem? If you have access to your network settings, quit your proxy. If you cannot do that, the only way out is to buy a Turbo Account. Turbo Users are recognized by their cookies, not by their IPs. Unfortunately, we cannot cancel all IP checks; otherwise we would to shut down the service because of uncontrolled downloads. We hope for your understanding.

I can not download a single file, what do I do?

If you’re not a Turbo User, try quitting all your download masters (software boosting download speed).
If the problem persists, probably your browser does not allow cookies. You need them if you are using a proxy.

I upload files through FTP and do not see them in my Personal Office — why is this? What are the restrictions on FTP upload?

The FTP server is synchronized with your Personal Office every 10 minutes. That is, after an FTP upload, the files appear in your Office in about 10 minutes.

Due to the synchronization process, there is another restriction — you cannot upload more than 10 GB in total in 10 minutes to the FTP server.

Can I search for particular files on Turbobit.ls-team-international?

No. We care about our users’ privacy and confidentiality of information. Only those who upload files on turbobit.ls-team-international.ru receive the download link, and it is up to them to decide who will receive access to this file. So, you have access to the file only if you have the complete link.

What download software may I use for downloads?

You may use any popular program, such as Speedget, Download Accelerator Plus, GetRight, FlashGet and GoZilla, as well as Google File Download Manager and other download managers.

I used PayPal for payment but did not receive my username and password. What do I do?

Please check your email account again. Probably the message was suspected spam and placed in Spam Messages.
If you cannot find our message, please submit the PayPal transaction number and your email registered with PayPal to our Support Team.

How to cancel a PayPal subscription?

Instructions on official PayPal website

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money.
  4. Click Update in the My preapproved payments section.
  5. Click Cancel or Cancel automatic billing and follow the instructions.
What do I do if I cannot upload files?

Submit the following details to our Support Team, in full:

  • your username (if you are a registered user)
  • time mark when you tried to upload the file
  • names of the files
  • mode of upload (using your browser, through FTP, from another site, several files)
  • if you used FTP, specify the number of the upload server (submit the log of the program you used for upload)
  • if you uploaded the file from another site, specify the links to the uploaded files
  • if you used a browser, specify version of the browser
  • a description of all errors appearing when you tried to upload the file

As much information you will provide, as faster your query will be processed and the more quickly answer will be received!

Why was my file deleted right after I uploaded it? What does «Some of your files have been removed for infringement of rules» mean?

Your file is in the list of forbidden (blacklisted).

On demand of right holders we must delete all copies of files and write it MD5-hash to blacklist. In order to further prevent the re-upload the file and delete all existing of the copies on site.

MD5-hash (checksum) — a unique identifier for the file. If two files have the same checksum, it means that the files are identical in content, even if for some reason have different names.

Why I can't withdraw only "Available for withdrawal" funds and can't withdraw all my money from account?

Such funds holds because you have some earning from credit cards and PayPal account. Due to payment policy of most banks and PayPal system, they have apportunity to for chargeback funds for purchases made by credit card or Paypal. We hold such funds for 45 days to exclude our and partners incorrect earnings made by purchases and refunded lately to customers accounts. Also added hold period of 10 days for all purchases paid for via SMS, to reduce the amount of fraud.

What does "Fraud/Refund" mean as payment Status?

Status as "Fraud" means that mobile operator inform as that customer made fraud purchase and payment for such purchase will not transfer from customer account to mobile operator and from mobile operator to us as well. Such purchase takes into account at Purchase page, but doesn't take into account at profit columns and your money account. Status as "Refund" means sucsessful payment transaction, but also means money chargeback or refund from our account back to customers account. Such purchase takes into account at Purchase page, but doesn't take into account at profit columns and your money account as well.

What does the error "Too much attempts for this access code"?

Premium access code you can enter on the site up to 40 times in 24 hours, after successfully entering the code, the site remembers you and is not re-request access code to download the following files. This limit need to prevent the illegal distribution of access codes.

Why I've recieved "You exceeded max number of files that can be downloaded in premium mode" message?

To make sure that all users will get high download speeds and low delays we’ve limited number of files that can be downloaded in premium mode to 500 per day which should be enough for most of the users.
If you need to download more, please contact our support team

How does monthly subscription works?

When you subscribe to a Turbobit.ls-team-international plan, your payment method will automatically be set up for recurring billing the time specified of your membership type for your convenience - without having to always manually send money.

Your account will remains Turbo access and you don't need to worry about account expiration.

How do I cancel my turbobit.ls-team-international.ru subscription?

You can easily cancel your Turbobit.ls-team-international subscription at any time. To cancel your subscription use the instructions in emails from Plimus.com. When you cancel, your account will continue to be Turbo access until the end of the term that you have already paid for.

Why I’ve got message about reached limits for purchases at site/phone?

For security purposes you have two purchases limit in 24 hours for same payment information. We advise you to purchase one Turbo access, but with long period, for 6 month or 1 year. Price is cheaper for day usage for those access.

Bonus Program:

How do I sign up for Bonus?

To sign up for Partnership, you need to check the box «by participating in Bonus Program you confirm that you have read and agreed to the terms of use» in your «Settings», specify your payment details and press the «Save» button; and then you will have the Partner’s Interface.

What is payment information?

Payment information is your Payment instructions (details) to where you want the funds earned in our Bonus Program to be sent/transferred to.

Which payment information should I provide?

At the moment we support only PayPal and Webmoney payouts.

You need to provide us with your PayPal account details or Webmoney Z-purse.

If I do not have Webmoney account?

Unfortunately, currently we do not use any other means of payment.

It is not difficult to create an account with Webmoney: on www.webmoney.ru (for Russian speaking users) and www.wmtransfer.com (for English speaking users).
You also can use your PayPal account to receive funds or make new PayPal account for it at paypal.com.

How do I change payment details?

To change your PayPal or Webmoney account, you need to send us an email to mail@turbobit.net from the address specified in your registration details where you state your previous and current accounts. Attention, you can make new payment requests only after 10 days since payment details has been changed.

How and when do I receive the money I earned? Can I obtain the money through the PayPal system or via bank card?

We now make payouts only through the PayPal, Payza[AlertPay] (once per 2 weeks) and the WebMoney (once per 3-4 days) payment systems. Our payment currency is USD.

When transferring money to the Webmoney WMR purse, you receive your payment at the exchange rate on Webmoney Exchanger
as of the day of payment.

Minimum payable equivalent is 10 USD.

Who are Referrals, and what is a Referral Link?

You may invite your friends and people you know to participate in the turbobit.ls-team-international.ru Partnership Program. For this purpose, you are provided with your referral link in the Referrals section, and you may also have the colorful promo-materials to post on your site, in your blog or on a forum.

The turbobit.ls-team-international.ru service employs a 2-level referral system.

If you give your referral link to a person who then registers through it, this person will upload files and earn money just as you do, and become your Level 1 Referral. You will receive 20% of this person’s earnings.

If your Level 1 Referral invites another referral, this person becomes your Level 2 Referral, and your earnings will increase by 5% of your Level 2 Referral’s earnings.

You must not register your own new accounts using your own referral link — this is strictly prohibited!

Are there any other ways to earn money with the help of turbobit.ls-team-international.ru sharing system?

If you own a domain you may create your own file sharing service (with the help of our technologies) and make money on your clients’ files.

You will have a fully-fledged file sharing resource, named and designed as you like, while we are running the technical part (storage space, server loads, capacity, user scripts, billing and the like).

If you own a site where visitors post links to files stored on turbobit.ls-team-international.ru, you can earn via such links.

For details on optional ways of earnings, see this link.

I can see that my files are being downloaded, but my earnings are low. Why is this?

«My Files section» shows total downloads, while the «Statistics > Files» section shows only unique downloads (those you are paid for according to the rules set by turbobit.ls-team-international.ru administration).

  • files larger than 1 MB
  • downloads from Russia, Ukraine, Kazakhstan, Latvia, Lithuania, Estonia, the USA, Canada, Australia, Belgium, Great Britain, Germany, the Netherlands, Italy, Ireland, Spain, Portugal, France, Switzerland, Denmark, Norway, Finland, Sweden, Bulgaria, Greece, Poland, Romania, Slovakia, Turkey, Czech Republic, Kuwait, United Arab Emirates, Saudi Arabia, Japan and Singapore;
  • links to file downloads must be posted on web pages (spamming links through ICQ, email etc. is strictly prohibited)
  • only unique downloads through an IP within 24 hours are counted. That is, if 10 files were downloaded within 24 hours through one IP, your Partnership Program Statistics will show this as 1 download
  • download must be made through our web interface.
What is a unique download?

A unique download is a download through one IP. This means that if someone downloads 10 your files through one IP in 24 hours, those downloads will be counted as one download. To have 10 downloads, you need 10 people to download your file.

We introduced this restriction in order to prevent ‘wind-up’ (repeated downloads of one and the same file by one and the same user).

Why was my file removed?

There are two reasons your file could be removed:

  • you might have uploaded illegal materials, and our moderator removed it
  • your file expired and was removed automatically (expiration period is 45 days for registered users and 90 days for Turbo Users)

If within the set period your file had been downloaded at least once, it will never be deleted.

Can I make an archives and set passwords on it?

You can upload on turbobit.ls-team-international.ru archives with passwords which was generated only by WinRaR or WinZiP.

But you must not use for your files special services that makes a secret access code within archive, which users can buy then using an paid SMS-service.

Please note: We will freeze in full or in part, without preliminary notification, accounts used for distribution of such files.

Do I need 1,000 downloads of one file or of all files to have a 1,000 downloads bonus?

Bonuses are calculated for each unique download in accordance with our tariffs.

For example, if a file obtains 100 unique downloads while the 1,000 downloads bonus for this file is $15, your bonus will be $1.50.

In addition, our service holds a lot of events. We value our well-performing users, so you will always have an opportunity to increase your daily earnings.

How often is the downloads and earnings statistics in Bonus Program refreshed?

Statistics is refreshed once in 1 hour.